Leadership

Everyone wants to improve the customer experience, but look at the vocabulary we use. Many words are opaque, and some are even offensive.

Insurers have caught on to the hashtag trend to bolster their brands, share topics and feed aspirations -- but some are better than others.

Buffett's timeless advice, over 38 years of writing to shareholders, includes: Uncertainty is okay as long as the price is right.

An industrywide coalition, MyPath, has formed to engage Millennials and get them excited about careers in insurance.

Because firms must now provide more and cut costs at the same time, planning must include an "innovation perspective."

When Milton Friedman said -- and American leaders believed -- that companies had no social responsibilities, he made a major error.

Because of the likelihood that a business will experience a workplace suicide at some point, managers need to be ready to respond.

Google's director of risk management finds himself at the edge of innovation. How do you assess "moonshots" like the driverless car?