Leadership

Figuring out who should play the role of chief customer officer begins with a few simple questions -- and perhaps a change in mindset.

Many set prices by totaling costs and adding a profit, but you have to start with what the market will bear, then work backward to price-driven costing.

In this era of free agent employees, companies need to stop their resistance and encourage employees to develop personal brands.

Young professionals in insurance need to find the right mentor, make the right friends, network with the right people and...well, read the list.

Public segmentations can lead to insights into groups like Millennials but can lead to overgeneralizations and can be manipulated.

When it comes to transforming core systems, change management can play a crucial role -- but only if you avoid some common errors.

How often did you attend a meeting in the last week without knowing why you were even there? Better meetings are possible -- and necessary.

An EY survey finds the finance function trying to become a much better business partner -- but lacking the right data and analytics.