Leadership

You're two weeks old, son. Let's start talking about leadership, about business, about people and about life.

...but now is always the time. Businesses of all sizes need to have a strategy about what to do -- and what to not do -- to allocate resources well.

If your customers voted tomorrow, who in your organization would be retained? Who would be fired as examples of dysfunction?

To prevent commoditization, evaluate all contacts by customers and see how many you can preempt. You'll be able to compete on value, not price.

Buffett: "The urge to keep writing business is intensified because the consequences of foolishly priced policies" may be hidden for years.

Sure, everyone is talking about improving the customer experience, but look at the words we use.

Everyone wants to improve the customer experience, but look at the vocabulary we use. Many words are opaque, and some are even offensive.

Insurers have caught on to the hashtag trend to bolster their brands, share topics and feed aspirations -- but some are better than others.