Stop Muzzling Important Voices Muzzlers work on a need-to-know basis -- and think you don't need to know. Here are three ways to root out these cancers and help your business.
How to Maintain a Competitive Edge By Dax Craig In the face of the threat of possible new competitors, agents and insurers must cooperate on digital means for better engaging clients.
Lessons From Self-Made Billionaires By Chunka Mui Rather than seek unoccupied "blue oceans," they operate in "purple" ones: Breakthrough innovation is a mix of new and existing markets.
How to Prevent Workplace Violence By Felix Nater Workplaces must appreciate that unhappy employees don’t wake up one morning consumed with retaliation. They don’t!
Old-School Maps May Be the Killer App! Influence maps show who will help and who will resist -- but you won't find an app for that. It's time to break out some paper and markers.
5 Ways Insurance Supports the Economy Insurance helps the economy function by removing the paralyzing fear of adverse incidents -- and that's just the beginning.
Training Millennials: Just Add Toppings By Justin Peters They start with a good base, but they're like vanilla ice cream. Here are four ways to add some pizzazz and speed their development.
New Year, New Job? Get the Right Support On-boarding coaches can play a major role in helping new hires settle in -- and avoid the huge costs of recruiting replacements.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.