Shifts in Strategy: Making Sense of 2015 For the first time in six years of research, SMA is finding significant shifts in strategic investments -- and a gap between leaders and laggards.
Small Steps Drive Significant Change Too many leaders make the natural assumption that big change requires big steps. Small steps can be more sustainable and effective.
How Literature and the NFL Shed Light on Innovation We need more Bill Belichick, less John Harbaugh; more Longfellow, less Poe.
The 1 Resolution for Insurers in 2015 By Tony Boobier Corporate New Year's resolutions are the same, year after year, just as they are for individuals. Here is how to be different in 2015.
How to Organize the Insight Function By Paul Laughlin Centralizing the capabilities devoted to customer insight can produce efficiency but also carries four important risks that must be addressed.
A 2015 To-Do List for Digital Transformation By Amy Radin The pace is torrid, and the pressure is on to increase impact. Eight tasks, such as modernizing your key metrics, will let you build momentum.
Call to Action for Thought Leaders By Jeff Pettegrew The industry is ripe for disruption in 2015, and, to quote the great Dr. Seuss, needs "the thinks you can think up if only you try."
How to Unleash Employee Talent By Brian Cohen Senior executives under financial pressure often take actions that cause distractions. Here are three ways to let employees solve the problems.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).