Can We Disrupt Ourselves? By Brian Duperreault The industry faces a threat -- even an existential one -- but has a huge opportunity if we can disrupt ourselves, before others do.
6 Tips on Recruiting Analytical Talent By Paul Laughlin Several factors can improve your odds of recruiting and retaining the right people -- especially, how clearly you explain the role.
What Socrates Says on Customer Insight By Paul Laughlin Far too often, what internal customers request from Customer Insight isn't what they really want or need. Socrates can help.
Why Invest in Suicide Prevention? By Sue Murray Suicide prevention in the workplace is not just a moral duty: Reducing the stressors that lead to suicide attempts makes a business healthier.
Using the Workplace to Prevent Suicide By Sue Murray Jo Riley We call on all organizations to implement policies and programs that promote a mentally healthy workforce and prevent suicide.
Are 'Best Practices' Really Best? By Bruce Brodie Benchmarking against "best practices" can make a company more competitive, but three problems often crop up and actually reduce value.
How to Prevent IRS Issues for Captives Domiciles have no responsibility to consider federal tax issues when licensing captives -- but they should do so anyway.
The Dangers of Standing Still By being cautious on driverless cars, Nissan may underscore the lesson of Kodak about the perils of standing still in innovative times.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).