Leadership

Buffett's letters to shareholders include these five bits of timeless advice. One: Never downsize your underwriters during slowdowns.

Millennials don't have the patience for traditional delays and stacks of documents. The industry faces a generation gap -- and it may be too late.

You're two weeks old, son. Let's start talking about leadership, about business, about people and about life.

...but now is always the time. Businesses of all sizes need to have a strategy about what to do -- and what to not do -- to allocate resources well.

If your customers voted tomorrow, who in your organization would be retained? Who would be fired as examples of dysfunction?

To prevent commoditization, evaluate all contacts by customers and see how many you can preempt. You'll be able to compete on value, not price.

Buffett: "The urge to keep writing business is intensified because the consequences of foolishly priced policies" may be hidden for years.

Sure, everyone is talking about improving the customer experience, but look at the words we use.