Agent & Broker

Insurers seem stuck in traditional channels rather than expanding channel choice and reach, meeting customers where and when they want.

Here are five of the best practices that insurers can leverage to rebuild trust in voice communications.

Modern solutions, including cloud-based options and lower-cost implementations, are redefining what constitutes a policy administration system.

Many carriers are aggressively expanding their distribution networks, focusing on making themselves easier to do business with.

Agencies are torn between the temptation to use too much technology and the tendency to stick too long with old, familiar processes.

Networks of agencies understand how important it is to provide expert guidance and resources throughout the digital journey.

By preparing agents to be the first line of defense against cybercrime, insurance agencies can change employees from risks to guardians.

Your brand’s empathy matters more than ever to customers who’ve undergone what can only be called an emotional roller coaster.