Agent & Broker

While agents have been leery, they are finding they can thrive in a new world where technology truly complements their offering.

In most “retail” industries, customer digital enablement is just a matter of “give them what they want.” But insurance requires more nuance.

From the client to agents to the carriers, the benefits of going to an independent model are clear -- but the transition is tricky.

Reward high performers the same way you reward average performers, and you will soon find yourself with a whole bunch of average.

Chatbots can meet insureds’ routine needs immediately while cutting costs and freeing staff to work on more challenging issues.

Agencies might be able to get more out of the technology investment they’ve already made — without spending another dime.

"While agents and brokers certainly have to adapt to a more digital world, those who play their cards right are entering a golden age..."

In this week's Six Things, Paul Carroll highlights a heyday for independent agents. Plus, striking the perfect balance on AI; the case for cloud computing; why insurers will turn to sonic branding; and more.