Agent & Broker

It is no longer enough to show up with a fancy spreadsheet, promises of better service and a capabilities presentation.

The COVID-19 virus has given agents a wonderful opportunity to rethink insurance in general and their operations specifically.

Agencies must modernize to survive, but where do you start? Here are four guideposts that can help.

As cyberattacks on small to mid-size businesses escalate, cyber insurance presents an opportunity to rebuild an agency book of business.

In today's uncertainty, insurance and independent agencies might have a recruitment advantage.

Online shopping has actually risen during the pandemic, and customers are more responsive to inquiries.

57% of the purchase journey is completed before a customer contacts a business, and 67% of the buyer’s journey is done digitally.

Here are three ways agents have adapted to continue to provide the service their clients require.