Agent & Broker

Independent agencies haven't fundamentally changed the way they do business in 100 years but now must greatly up their game or sell.

If you call yourself a risk manager when you are really only selling insurance, are you representing yourself truthfully?

How to attract and service customers 100% digitally (during and after the pandemic)

Survival in the era of COVID-19 will be determined by the independent agent’s ability to implement digitization.

Direct vs agency is a silly fight. Neither channel maps cleanly to customer preferences. Both have advantages and disadvantages.

One advantage many captive insurance carriers overlook is tied to what may seem like a disadvantage— consumer preference for online research.

This crisis is proof positive for agencies of the value of professional education and of experience. Nothing else matters.

If you can't make your case, then better marketers will convince consumers they are more ethical than you.