Agent & Broker

CRM software does not solely benefit relationships with customers. It also helps in communication and collaboration among various departments.

Policy Advice reports that 68% of young insurance agents think insurers' digital transformation is too slow, and 88% of consumers demand more personalized products.

The presence of a host of insurance management systems in the market does not make it easy to pick the one that is right for your agency.

Only 22% of SME owners and founders have read and understood all their policies. 29% let their insurance auto-renew without changes.

How Important Is the Human Touch Really? Plus, consumers wary of AI-driven insurance; commercial insurers shift tech priorities; 3 key themes for check-ins with clients and more.

An Aon survey found 70% of agents expect solid business growth this year, while nearly 20% expect that growth to be "off the charts."

83% of consumers wouldn’t feel comfortable if their home, auto, or renters insurance claim was reviewed exclusively by artificial intelligence.

A national survey finds business owners want easy claims processes, need help with risk management and value guidance from agents.