Agent & Broker

Without strategies focused on innovation and investment, MGAs could face business roadblocks as a distribution revolution unfolds.

"The majority of companies focus on tech-enabled distribution in an attempt to minimize the dependence on agent channels, including embedded product warranty platform Extend, price comparison site the Zebra and commission-less life insurer Ethos Life."

While agents have been leery, they are finding they can thrive in a new world where technology truly complements their offering.

In most “retail” industries, customer digital enablement is just a matter of “give them what they want.” But insurance requires more nuance.

From the client to agents to the carriers, the benefits of going to an independent model are clear -- but the transition is tricky.

Reward high performers the same way you reward average performers, and you will soon find yourself with a whole bunch of average.

Chatbots can meet insureds’ routine needs immediately while cutting costs and freeing staff to work on more challenging issues.

Agencies might be able to get more out of the technology investment they’ve already made — without spending another dime.