Agent & Broker

While there is an almost endless selection of service offerings available to agencies, a select few – like workflow management – are crucial.

A few recent examples illustrate the new interest in insurance from those both inside and outside of the insurance industry.

Customer care powered by artificial intelligence gives insurers the opportunity to save 30% of their service costs.

Agents and brokers need to consider three things: multi-generational marketing, administration tools and digital strategy.

Automated portals have become popular but can be ungainly and unresponsive. A movement back toward agencies has begun.

Companies try to be customer-centric -- but that's not enough. They must look to the external reality and dig into the DNA of how customers actually buy.

With digitization greatly increasing customers' expectations, here are eight ways that agents can become valued "discussion partners."

Data and analytics offer insurers an unprecedented opportunity to understand and respond to each customer as an individual.