Agent & Broker

Insurance agents have it within their power to do more than sell policies or find the best prices for smokers who want to buy insurance.

The lack of original copy from agents—the general absence of creativity—is a symptom of personal laziness and professional indifference.

When asked, “Why should I do business with you/your agency?” most will respond with the same standard, boring, "Generic Five" lines.

Just arriving at a reasonable number is inadequate if the report parameters are missing. It is kind of like buying the wrong insurance policy.

Too little tech, and you’ll seem out of touch; too much, and you’ll lose the personal touch that keeps customers loyal and engaged.

New legislation says that only "natural" persons must carry a license -- so, AIs can do whatever they and their creators want.

It’s hard to overstate the potential value of the data that already resides inside outdated agency management software.

If a portal allows a customer to pay via credit card but then defaults to paper-based processes, there is a serious disconnect.