Agent & Broker

Most agency owners react to events rather than set a long-term plan. Here is a six-step process that solves that problem.

Tricky issues need to be considered carefully: For instance, it usually takes two years to prepare a business to be listed for sale.

A nasty surprise awaits many agency owners. Two exercises can avoid it.

The field of behavioral economics describes 10 irrational biases, but too few insurers are taking advantage of the knowledge.

The Aetna acquisition of bswift shows that the rules of the game are changing -- and you don't get to make the rules.

Despite claims in a recent study, winning takes more than discount prices and a cute mascot. Winning requires agents.

At the recent IAIABC conference, regulators worried about issues such as workers' compensation benefits for illegal aliens.

Pursue 2020 with enthusiasm and childlike curiosity. Forget what you know and believe. Ask “what if?” Don’t try to define “what isn’t.”