Agent & Broker

Some insurance professionals mistakenly think providing surety services is neither a competitive advantage nor necessary for their business.

While MGAs continue to expand and add foundational channels, there is an interesting shift in their approach to insurtech.

Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.

Independent agents must implement AI -- intelligently and carefully -- into their operations or risk being passed by those who do.

Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.

Sustainable business is higher-quality business. It’s achieved by getting clients to not just buy but to also “buy-in.”

ITL Editor-in-Chief Paul Carroll engaged in a discussion with Dan Swift, CEO of Numentum, about strategies for enhancing the effectiveness of insurance agents and brokers.

Agent and Brokers Commentary: August 2023