Agent & Broker

ITL Editor-in-Chief Paul Carroll engaged in a discussion with Sivan Iram, Co-founder of Capitola, to explore the transformative potential of AI in the insurance industry.

70% of purchase decisions are based on emotion, so branding that consumers like and relate to can be a revenue generator.

With an integrated, data-driven approach, companies can optimize their strategies based on customers' needs at all lifecycle stages.

If brokers are going to continue to provide exceptional customer service, they need the technology and resources that can back them up.

Embedded insurance, partner distribution or B2B2C distribution can be highly effective. But it's not easy to get right. 

AI lets brokers focus on higher-value tasks, provide better service and build more business than they ever thought imaginable.

With scrupulous implementation and judicious oversight, AI can supercharge the industry and provide better services to customers.

Agent and Brokers Commentary: June 2023