Agent & Broker

Disintermediation didn't happen. Agents won. Still, agents who fail to adapt will have their lunch eaten by agents who do.

Savvy insurtechs are recognizing that agents and brokers are a dynamic part of the market ecosystem--but there's still considerable room to improve.

Despite the severity of the problem, agent gaming has been difficult to detect and mitigate. Fortunately, insurers have new technology that can help them.

To get a different perspective on agents and brokers, ITL Editor-in-Chief Paul Carroll sat down with Jeffrey Lipsius, director of the Inner Game of Sales Leadership and author of “Selling to the Point: Because the Information Age Demands a New Way to Sell.”

Agent and Brokers Commentary: March 2023

An effective tech leader has experience in insurance systems and processes but also understands organizations and the need to focus on efficiencies.

Agent and Brokers Commentary: February 2023

While it's generally accepted that being digital is a good thing -- even an essential thing since the onset of the pandemic -- for agents and brokers, it's hard to quantify just how great the benefits are. A study by Liberty Mutual finds the benefits are significant.