Agent & Broker

To get a different perspective on agents and brokers, ITL Editor-in-Chief Paul Carroll sat down with Jeffrey Lipsius, director of the Inner Game of Sales Leadership and author of “Selling to the Point: Because the Information Age Demands a New Way to Sell.”

Agent and Brokers Commentary: March 2023

An effective tech leader has experience in insurance systems and processes but also understands organizations and the need to focus on efficiencies.

Agent and Brokers Commentary: February 2023

While it's generally accepted that being digital is a good thing -- even an essential thing since the onset of the pandemic -- for agents and brokers, it's hard to quantify just how great the benefits are. A study by Liberty Mutual finds the benefits are significant.

Agent and Brokers Commentary: January 2023

Nearly all say improving the customer experience for the agent/broker is one of their top business drivers for tech investments, up 20% over 2021.

In this new year, agents should branch out of their comfort zones and consider how to improve their efforts to identify and capture new business.