Agent & Broker

Hanging onto this outdated notion has caused the industry to lose focus on the end consumer and shift the focus to the agent as customer.

Cost is a sticking point for almost all customers and a common reason why deals of all kinds fail. But don't get discouraged.

New entrants are transforming how insurance is bought and sold, turning "I" into "we."

We claim to be trusted advisers, but our clients don't know what we do or why they're paying us.

In fact, the massive amount of copying witnessed in the retail insurance industry just might be the early ringing of the death knell.

We try technology solutions, but distribution channels have no motivation to accept them.

Agencies tell themselves they stand out from the competition, but when you try a little test the differentiation disappears very quickly.

Great service reps can make or break your company’s image. Hanging on to those who “get it” and are fully engaged is a must.