Agent & Broker

Here are seven social engineering tactics that hackers are using to trick employees, along with eight defenses.

Whether you agree with what Zenefits did or not, you can’t argue with its results -- so more brokerages will follow its example.

Carriers' appetites for certain risks shift constantly, and brokers often can't keep up. A new sort of search engine can help.

Our long-term goal at Hamilton USA is to get the questions that an agent or broker asks an insured down to two: name and address.

In designing business models and products for Insurance 2.0, customers should be thought of as <em>intent-driven</em> or <em>opportunity-driven.</em>

How can you stand out among the hundreds of thousands of agents? The answer begins with your inner voice, the one you speak to yourself.

The decision to shut down Google Compare is letting the author take a victory lap -- though with some caution.

Even in the unlikely event that Zenefits disappears, brokers can't just rejoice about the bully's comeuppance. They must take four lessons to heart.