Agent & Broker

Low-quality leads can waste time. But is the amount of skepticism around the quality of purchased leads really warranted?

Bad actors cause significant problems for lead buyers, but industry-wide use of technology can tackle the issue.

There are two main things you can do to ensure you get the proper business insurance coverage at the best rates for your company.

Consumers who once valued the agent relationship now prioritize instant changes and self-service. But agents still have an opportunity.

It is difficult in many cases—if not impossible—to ensure that the consumer gave the appropriate consent to be contacted.

In conversations with executives in the Northeast, insurance agency and team leaders report that staffing and recruiting is their top challenge.

Processes within every agency can be adapted to the gig economy, saving money and allowing access to experienced personnel at the same time.

Building broker portals and exchange sites can make it easier for agents to quote and retain clients and have a better chance of return business.