Agent & Broker

In terms of public policy, I am not confident that pricing insurance like magazines is in the public’s or even the industry's best interest.

How fast should you respond to an inquiry? If you respond within a minute, you double the likelihood of ending with a sale.

For the love of God, please, please, PLEASE stop comparing buying insurance to buying a consumer product on Amazon!

Easy question, simple answer: They don’t. The implication is that an agent "skims" 15% commission off the top, but that's very wrong.

Just 42% of insurers support a seamless user experience. They need to emphasize their omnichannel offerings, like chatbots.

The need to differentiate yourself with your producers is more crucial than ever before.

Historically, managing and paying producers has been an afterthought. But the topic now has to be addressed.

Everywhere you look, companies are using video as a major part of their marketing strategies. Agency owners can't stay on the sidelines.